Service Booking Policy

1. Booking and Confirmation

All service requests are tentative until formally confirmed. To secure an appointment, we require your full name, contact number, service address, and access instructions. For first-time clients or large projects, a deposit or credit card authorization may be required to hold the time slot, ensuring your date is guaranteed and protected from other enquiries.

2. Cancellation and Rescheduling

Late changes impact our team’s livelihood. We use a tiered notice system for all changes:

• 48+ Hours’ Notice: You may reschedule or cancel without any penalty.

• 24 to 48 Hours’ Notice: A $50 fee applies to cover roster reorganization and logistics.

• Less than 24 Hours / No Access: If cancelled with less than 24 hours' notice, or if our team cannot gain access (locked gates, no keys, or no one home), a fee of 50% of the service value is charged to compensate staff for their reserved time.

3. Access, Safety, and Conditions

Clients must ensure safe, unobstructed access to the premises at the scheduled time. This includes providing keys, codes, or being present.

• Environment: Properties must be safe for our staff. We reserve the right to vacate if we encounter biohazards, structural risks, or aggressive behavior; in these cases, the full fee may still apply.

• Utilities: Electricity and running water must be available for the duration of the service. Please secure pets to ensure the safety of our team and your animals.